Service Delivery Transformation Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTransformation Full time $100,000 - $120,000
About This Opportunity

We are seeking an experienced and forward-thinking professional to lead our service delivery transformation efforts. This is a newly created role, offering the opportunity to shape the future of our service delivery across Oceania by driving transformation, efficiency, and continuous improvement.

This role is not just about management—it's a chance to be a change leader. You'll play a pivotal part in strengthening our operations, supporting our people, and delivering outstanding value to customers.

  • Lead transformation & improvement initiatives—Support large investments in our Service Centres & continuous improvement projects, implement best practices, and roll out new digital tools and processes across the region.
  • Strengthen service quality—Identify and close process gaps, improve efficiency, and ensure operational excellence every step of the way.
  • Create a technical support community—Guide Product & Application experts by providing tools and processes to ensure support can be provided to the Operations team whenever required.
  • Develop people & competence—Identify training needs, support competence development frameworks, and create a culture of continuous learning and improvement.
  • Be a future process owner—Lead the rollout of our key Service IT tools and other core programs, setting standards that will shape how service is delivered for years to come.
  • Enable collaboration & coordination—Manage the coordinator team, ensure smooth execution of customer commitments, and align service operations with business priorities.
The Ideal Candidate
  • Proven experience in service operations, transformation, or continuous improvement—ideally in a complex manufacturing or industrial environment.
  • Strong background in lean management, continuous improvement, or transformation/investment projects.
  • Ability to balance strategic thinking with hands-on execution.
  • A collaborative leader who thrives on empowering teams and improving customer experience.
What's In It For You?
  • The chance to build and lead a transformation agenda with direct impact across Oceania.
  • A strategic role with real ownership, working closely with the Service Operations leadership team.
  • Opportunities to shape the way we deliver services for the future and grow towards other senior leadership roles.

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