
Data Solutions Strategist
2 weeks ago
About the Role:
As a Data Solutions Strategist, you will play a key role in helping our customers unlock the full potential of their data. You will be responsible for managing a portfolio of commercial and enterprise customers, proactively monitoring their health, product adoption, and utilization to identify opportunities for growth and mitigate churn risks.
Your Responsibilities:
- Manage a portfolio of Commercial or Enterprise customers and monitor their health, product adoption, and utilization
- Build and maintain strong relationships with key technical stakeholders within customer accounts to understand their analytics needs and use cases
- Educate your customer base on new products and features as they are launched and existing products that may not be utilized
- Collaborate closely with Sales Directors and Solutions Architects on your accounts to provide strategic input on the customer lifecycle and renewal processes
- Be the voice of the customer in product discussions and participate in cross-functional activities to improve our processes and assets
- Create and deliver external-facing content through live events, blog posts, recorded tutorials, or other content
What We Are Looking For:
We are looking for an experienced professional with a solid technical background, excellent communication skills, and a passion for working with customers to drive business growth. You should have:
- 3+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
- A firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
- A high degree of comfort presenting to various stakeholders or audiences
- The ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
- An openness to travel and willingness to participate in internal and external events
Benefits:
- Unlimited vacation time with a culture that encourages work-life balance
- Healthcare allowance to support purchasing health coverage or other supplemental benefits
- Superannuation contributions made to your super fund in accordance with Australian requirements
- Flexible monthly stipends for health and wellness, home office setup, cellphone and internet, learning and development, and office space
- Competitive compensation packages commensurate with experience, including salary, equity, and performance-based pay
Why Work With Us?
We are a dynamic and innovative company that values diversity, equity, and inclusion. We offer a collaborative and inclusive work environment where everyone is empowered to contribute their best work. If you are passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you
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