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Team Leader

1 month ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking an experienced Team Manager to lead our Everyday Banking Operations team. As a Team Manager, you will be responsible for managing a team of customer service specialists, providing strong coaching and promoting development opportunities.

Key Responsibilities
  • Lead a team of customer service specialists to achieve their best
  • Provide strong coaching and promote development opportunities
  • Manage a range of Retail Banking customers with their Transaction banking needs
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other teams to deliver exceptional service to customers
Requirements
  • Experience as a Team Manager with strong people management and leadership skills
  • Sound knowledge of Commercial loans or business products
  • Strong stakeholder engagement and relationship building skills
  • Great time management and sense of urgency
  • Ability to set performance targets and motivate / coach team members to achieve
  • Demonstrated ability to drive a continuous improvement culture within a team
  • Transformation or digitisation experience is desirable (green belt)
  • Permanent Australian working rights and are Sydney based
What We Offer
  • A 12-week program on a paid fixed-term contract, with the possibility to roll into a permanent position at the end of the program
  • Flexible work arrangements – catered specifically to your life
  • Comprehensive on-boarding and industry-specific skills training
  • Access to individual career coaching
  • A dedicated mentor and manager who will assist you in your transition back to work, with regular check-ins

Discover more about the program at commbank.com.au/careercomeback