Dream Homes Support Coordinator

7 days ago

NewcastleMaitland, Australia beBeeCoordinators Full time $60,000 - $85,000
Service and Warranty Coordinator Job

We are seeking a Service and Warranty Coordinator to join our team. The successful candidate will be responsible for delivering seamless administrative support by coordinating inspections and scheduling trades, ensuring our new homeowners enjoy a smooth and positive post-build experience.

This is an excellent opportunity for someone who is passionate about providing exceptional customer experiences and has effective communication and administrative skills. The role involves building and maintaining strong relationships with internal and external stakeholders, issuing and maintaining service reports, ordering materials, and processing returned onsite paperwork.

  • This role requires a high level of organisational, planning, and time management skills to effectively coordinate calendars, appointments, and tasks.
  • The successful candidate will be able to demonstrate a focus on providing exceptional customer experiences, outstanding communication and administrative skills, and a flexible approach and attitude towards work due to changing priorities.

In return for your hard work and dedication, we offer a range of benefits including income protection insurance, purchased leave, paid parental leave, employee discounts, and access to ongoing professional development programs.

About the Opportunity
The Service and Warranty Coordinator plays a vital role within our Service and Warranty team, reporting directly to the Team Leader. This position is focused on delivering seamless administrative support by coordinating inspections and scheduling trades, ensuring our new homeowners enjoy a smooth and positive post-build experience. In this role, you will:

  • Provide an unbeatable customer experience
  • Be responsible for efficiently coordinating calendars for our Serviceteam including organising appointments, trades and ensuring optimal utilisation of our serviceperson's time
  • Issuing and maintaining service reports, ordering materials and processing returned onsite paperwork
  • Building and maintain strong relationships with internal and external stakeholders
  • Successfully complete various administrative tasks with efficiency and excellent attention to detail

About You
You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:

  • A focus on providing exceptional customer experiences
  • Effective communication and administrative skills
  • Outstanding organisational, and planning skills whilst working with competing priorities
  • Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
  • A flexible approach and attitude towards your work due to changing priorities

If this role appeals to you, please submit your application. We look forward to hearing from you

Job Requirements
The successful candidate will have:

  • A proven track record in delivering exceptional customer experiences
  • Strong communication and administrative skills
  • Excellent organisational and planning skills
  • Ability to work in a fast-paced environment

What We Offer
We offer a competitive salary and a range of benefits including:

  • Income protection insurance
  • Purchased leave
  • Paid parental leave
  • Employee discounts
  • Ongoing professional development programs

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