Administrative Support Specialist

2 weeks ago


Brisbane, Queensland, Australia Flexhive Full time

**About the Role**

Hudson is seeking an experienced Administrative Support Specialist to join our team in the Fine Administration and Management Division (FAM) based in Brisbane CBD. As a key member of the team, you will play a crucial role in supporting administrative and operational functions, ensuring excellent service delivery and compliance with the administration and management of fines in Queensland.

This is an exciting opportunity for an individual who is passionate about providing exceptional customer service and has a strong background in administrative support. You will work closely with supervisors to investigate camera detected offence matters, provide recommendations on appropriate courses of action, and adhere to information security procedures to maintain the integrity of computer systems and confidentiality of client information.

**Key Responsibilities:**

  • Participate in the processing and quality assurance of offences detected by approved photographic detection devices and take appropriate follow-up action regarding camera and site management, issuing of camera detected offence notices, and prosecution case files.
  • Utilize information systems to conduct enquiries and investigate camera detected offence matters, providing recommendations to supervisors on an appropriate course of action.
  • Provide timely, helpful, and supportive client service via effective questioning, negotiation, and conflict management techniques.
  • Adhere to information security procedures to maintain the integrity of computer systems and confidentiality of client information.

**What We Are Looking For:**

  • Strong customer service and communication skills.
  • Ability to analyze and interpret legislation and policies.
  • Familiarity with digital and data technology systems.
  • Previous administrative experience is preferred.

**Salary Information:** The estimated hourly rate for this position is $46.27 per hour, inclusive of casual loading and superannuation benefits.

**Benefits:**

  • Be part of a collaborative and supportive team at Hudson Australia.
  • Gain valuable experience while contributing to the effective management of fines and offences.
  • Enjoy the opportunity to enhance your skills during a critical period.


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