Technical Solution Architect, Ciwf Role

3 days ago


Melbourne, Victoria, Australia Servicenow Full time
ServiceNow Technical Architect Position

We are seeking a seasoned and experienced ServiceNow Technical Architect to leverage their expertise in Salesforce Service Cloud and architect best-in-class ServiceNow solutions.

Key Responsibilities:
  • Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms, including CRM, ERP, Telephony, and other IT systems.
  • Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.
  • Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience.
Required Qualifications:
  • Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required.
  • Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
Estimated Annual Salary: $150,000

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