Claims Service Specialist
7 days ago
Job Summary
We are seeking a highly skilled Claims Service Specialist to join our team at Allianz Australia Services Pty Ltd. As a Claims Service Specialist, you will be responsible for managing a national portfolio of motor claims and providing excellent customer service to our customers.
Key Responsibilities
- Manage a national portfolio of motor claims, handling a high volume of inbound and outbound calls.
- Provide exceptional customer service to our customers, responding to their queries and resolving their issues in a timely manner.
- Maintain positive working relationships with external and internal stakeholders, providing the best possible outcomes for our customers.
- Understand and adhere to all relevant policies and procedures to mitigate risks and compliance issues.
Requirements
- High level of customer service experience, ideally within a claims environment.
- Insurance knowledge or background would be highly desirable.
- Ability to multi-task and work in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Confidence to learn, access, and use different systems and software.
- Strong attention to detail.
- A team player attitude, with a focus on supporting and respecting others.
What We Offer
- A dynamic and supportive work environment, where you can grow and develop your skills.
- A competitive salary and benefits package, including access to over 10,000 on-demand learning resources and programs.
- Employee discounts on Allianz insurance products and discounts across a range of retail, tech, and travel brands.
- Initiatives to support your financial wellness, including superannuation matching and salary sacrificing.
- The opportunity to take part in our Employee Share Purchase Program, where you can own a piece of your employer.
About Allianz Australia Services Pty Ltd
We are a leading insurance and asset management company, committed to securing the future of our customers, partners, and the community. We value diversity and inclusion, and are committed to fostering an environment where everyone can thrive and grow.
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