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Change Manager

2 months ago

Richmond, Australia Australia Post Full time

Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  
Reporting to the Senior Change Manager, you are responsible for delivering effective change outcomes on customer and business change projects/programs. You will partner with business leaders and customer channels to lead the change delivery components ensuring alignment with the program's change management strategy and methodology.

 What you’ll deliver with us 

  • Review and analyse stakeholder engagement requirements and the change impacts on people, processes and technology to formulate solutions and change interventions to address the impacts
  • Conduct impact assessments and readiness assessments, evaluate results, and present findings logically and concisely
  • Develop and manage analytical/information management components of change management project deliverables ensuring these are effectively documented and maintained in line with change management governance and delivery framework requirements
  • Work closely with the Senior Change and Project Manager to provide input into the change strategy and to plan the change management activity, including the integration of activity into the project plan
  • Prepare actionable and targeted change management plans and performance measures aligned to change management governance and delivery framework requirements, including change impacts assessment, communication plans, business readiness plans and transition and handover plans to embed and sustain the change
  • Work with project teams and business stakeholders to lead the planning and delivery of change management activities, ensuring ongoing buy-in and stakeholder engagement in project delivery and outcomes
  • Build effective and robust stakeholder relationships that enable partnership and support stakeholders through the transition so they will be ready and able to adopt the changes and new ways of working

About you 

  • Degree qualified in business or a related field, or demonstrated business experience
  • 5+ years' experience using change management principles, theories, practices and project management disciplines including business benefits realisation and their application to programs of work (Prosci or equivalent accredited)
  • Knowledge of project management disciplines and associated industry standards (e.g. PMI)
  • Relevant (intermediate) understanding of technical, legislative, contractual and compliance obligations affecting program/project
  • Demonstrate proven experience in managing projects of varying size and disciplines - meeting business critical deadlines across multiple assignments preferably within large, complex organisations
  • Excellent communication (written and oral), negotiation, consulting, presenting skills and facilitation of large groups to gather requirements from stakeholders/business functions.
  • Strong commercial and financial acumen

How we’ll deliver for you

  • Join one of the most culturally and linguistically diverse workforces in Australia, with people of all ages, genders and walks of life
  • We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
  • Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au