Lead Technical Consultant

4 weeks ago

Canberra, ACT, Australia Fujitsu Full time

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the Role**

The Lead Technical Consultant - ServiceNow is responsible for leading client engagements and delivering high-quality consulting services in ServiceNow, focusing on process definition, re-engineering, and technology solutions.

This role is based in Canberra.

**Responsibilities and Accountabilities**

  • Leading client engagements, driving process definition, re-engineering, improvement, and gap analysis of current and future processes during workshops with customer sponsors and stakeholders.
  • Ensuring technology design and solutions are aligned with business requirements.
  • Working independently on engagements with the ability to manage multiple responsibilities, including engagement management, advisory, consulting, and implementation.
  • Ensuring quality assurance across configuration, processes, and documentation.
  • Developing and maintaining strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
  • Producing high-quality documentation such as workshop materials, training materials, and solution designs.
  • Managing the scope and commercials of customer contracts, keeping customers and teams informed of any scope increases.
  • Engaging in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
  • Identifying opportunities to adopt Enable services and influence clients towards upgrading their ServiceNow platforms.

**Requirements and Experience**

  • Minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
  • Experience across ITSM/ITOM.
  • Proven experience in leading and managing complex client engagements.
  • High customer satisfaction scores and recognition for individual contribution to customer outcomes.
  • Experience in managing and coordinating team members, providing expertise, quality assurance, and support.
  • Ability to lead bids and proposal teams for complex client opportunities.
  • Ability to deliver presentations confidently to a wide range of audiences, including board-level meetings and conferences.
  • Experience with diagnostic tools, methods, and techniques for solution delivery.
  • Strong ability to architect complex and innovative solutions that deliver value to clients.
  • Previous experience managing high-risk projects with significant change.

**Qualifications**

Desired

  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow CSA, CIS, ITSM, ITOM certifications.
  • ServiceNow sales & presales accreditation in 2+ Product lines.
  • ITIL Foundation Certification.
  • NV1 or NV2 Security Clearance.

**Why Fujitsu?**

We are an organization with strong values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation, and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

**Commitment to Diversity, Equity, and Inclusion**

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.

If you don't tick every box in this job description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes. So if this resonates with you, please apply.

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