Customer Care Team Lead

7 days ago

The Council of the Municipality of Hunters Hill, Australia beBeeLeadership Full time $64,544 - $99,520
Job Overview

The Customer Care Team Leader plays a pivotal role in overseeing the day-to-day management and support of the Customer Care Team.

This position requires strong leadership skills, strategic thinking, and excellent communication abilities to effectively manage team members and drive results.

Key Responsibilities:
  • Service Delivery: Ensure timely and high-quality service delivery to clients in Home & Community Services
  • Team Development: Foster a culture of growth and development within the Customer Care Team by identifying skill gaps and implementing targeted training programs
  • Escalation Management: Act as a point of contact for escalated calls and enquiries, providing prompt and effective resolutions
  • Product Promotion: Promote Home and Community services and products through various channels and initiatives
  • Information Management: Maintain accurate and up-to-date information in systems, ensuring seamless data exchange and minimization of errors
Requirements:
  • Candidate Profile: Proven experience in customer-facing roles, with a strong background in motivating and leading teams
  • Technical Skills: Proficiency in various systems and technology platforms, including digital literacy and PC-based applications
Benefits:

This role offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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