Premium Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeAmbassador Full time $60,000 - $80,000

We are seeking a Community Ambassador to join our team at Grosvenor Place. As the face and heart of this premium asset, you will possess the innate ability to brighten someone's day.

The Opportunity:
  • You will develop and nurture relationships with customer partners, ensuring that all services, branding, marketing, and property presentations meet premium-grade standards.
  • Identify and establish partnerships that benefit customers while promoting their products and services.
  • Embrace and drive change within yourself and the team, consistently delivering extraordinary results.
  • Lead and train a group of service experts who excel at anticipating needs and leaving lasting impressions on clients.
  • You will support and deliver engaging customer events throughout the year, fostering a sense of community within the asset.
  • Oversee the day-to-day operation and maintenance of customer service standards, including concierge services in the building lobby and end-of-trip facilities.
  • Collaborate closely with the property team and owners to understand and communicate the customer's requirements.

What You'll Bring to the Role:

  • Previous experience in a customer-facing position within an office, hotel, or hospitality environment.
  • A natural talent for connecting with people from diverse backgrounds, building genuine rapport, and fostering meaningful relationships.
  • Motivation driven by establishing authentic connections and nurturing relationships, meticulous attention to detail, adept at following processes, and dedicated to closing the loop.

*This role requires periods of walking, standing, sitting and/or manual handling.

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