Front Office Team Member
4 weeks ago
We are seeking a highly motivated and enthusiastic Front Office All Rounder to join our team at Novotel Sydney Parramatta.
As a Front Office All Rounder, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience throughout their stay.
Key responsibilities include:
- Welcoming guests to the hotel and checking them in and out efficiently
- Assisting guests with requests and making memorable experiences
- Ensuring timely and efficient delivery of guest amenities and maintaining the security of our guests and their possessions
- Collaborating with other departments to ensure guest satisfaction and safety
To be successful in this role, you will have a natural ability to delight our guests with your authentic customer service skills, as well as:
- A passion for people and an enthusiasm for working with people from all over the world
- Professional phone manner
- Strong communication, customer service, and time management skills
- Flexibility to work various shifts, including weekends, occasional nights, and public holidays
- Full driver's license, desirable but not essential
- Qualifications/experience in either Opera PMS or RMS PMS
At Accor, we are committed to creating an inclusive and supportive environment where our people feel welcome and valued. We offer:
- A fun, diverse, and inclusive culture where we value you being the Real Deal
- Career progression opportunities as far as the eye can see
- Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits
- A team that is all about development, giving you endless opportunities to grow and progress in your career
You must have valid and current working rights in Australia.
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