Front Office Team Member

4 weeks ago


Parramatta Park, Queensland, Australia Accor Full time

We are seeking a highly motivated and enthusiastic Front Office All Rounder to join our team at Novotel Sydney Parramatta.

As a Front Office All Rounder, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience throughout their stay.

Key responsibilities include:

  • Welcoming guests to the hotel and checking them in and out efficiently
  • Assisting guests with requests and making memorable experiences
  • Ensuring timely and efficient delivery of guest amenities and maintaining the security of our guests and their possessions
  • Collaborating with other departments to ensure guest satisfaction and safety

To be successful in this role, you will have a natural ability to delight our guests with your authentic customer service skills, as well as:

  • A passion for people and an enthusiasm for working with people from all over the world
  • Professional phone manner
  • Strong communication, customer service, and time management skills
  • Flexibility to work various shifts, including weekends, occasional nights, and public holidays
  • Full driver's license, desirable but not essential
  • Qualifications/experience in either Opera PMS or RMS PMS

At Accor, we are committed to creating an inclusive and supportive environment where our people feel welcome and valued. We offer:

  • A fun, diverse, and inclusive culture where we value you being the Real Deal
  • Career progression opportunities as far as the eye can see
  • Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits
  • A team that is all about development, giving you endless opportunities to grow and progress in your career

You must have valid and current working rights in Australia.



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