Front Office Ambassador

5 days ago


Parramatta Park, Queensland, Australia Accor Full time
About Novotel Sydney Parramatta

We are a 194-room hotel located in the heart of Parramatta, offering easy access to Sydney's best dining, shopping, and entertainment venues.

Job Overview

This is a part-time Front Office All Rounder role where you will assist in all aspects of our day-to-day operations and drive total guest satisfaction.

Key Responsibilities:
  • Welcome guests to the hotel with a smile
  • Check guests in and out efficiently and professionally
  • Assist guests with requests and make memorable experiences
  • Ensure timely and efficient delivery of guest amenities and secure the safety of our guests
  • Liaise with other departments regarding guest movements and activities
  • Follow processes and procedures for guest safety and your own well-being
Requirements

To succeed in this role, you will have a passion for delivering exceptional customer service and possess:

  • A natural ability to delight guests with authentic hospitality
  • Professional phone manner
  • Strong communication, customer service, and time management skills
  • Flexibility to work various shifts, including weekends and public holidays
  • A full driver's license (desirable but not essential)
  • Experience in Opera PMS or RMS PMS systems
About Accor

We value inclusivity and offer a fun, diverse environment where you can be yourself. Enjoy career progression opportunities, extensive local and international discounts, and a supportive team dedicated to your growth and success.



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