Digital Transformation Leader, Sydney

7 days ago

Sydney, New South Wales, Australia The University of Notre Dame Full time
About The University of Notre Dame Australia

A private Catholic University with a strong commitment to academic excellence and community service.

Our IT Office

At the forefront of digital transformation, driving cutting-edge technology solutions to empower learning, research, and administration.

The Role: Director of Operations

Lead the charge in digital excellence, service delivery, and operations. Ensure exceptional customer service and drive improvements in our digital platforms and technological infrastructure.

Key Responsibilities:
  • Foster digital customer excellence across student-facing platforms.
  • Guide a team of business partners to maintain and enhance enterprise platforms.
  • Prioritize UX/UI improvements across customer platforms.
  • Develop and implement platform enhancements from a customer-centric perspective.
  • Contribute to our digital strategy and transformation plan.
  • Oversight of service delivery, ensuring reliability, security, and scalability to meet university needs.
  • Lead the service delivery team to ensure efficient, high-quality IT services and improve customer satisfaction through best practices.
  • Design strategies for outstanding customer service, resolving issues promptly and effectively.
  • Identify and mitigate IT risks, ensuring regulatory compliance.
  • Establish relevant KPIs to track IT performance, providing regular reports to senior leadership.
  • Participate in strategic and operational governance of the IT department as a member of the senior IT leadership team.
Requirements:
  • Postgraduate qualifications in information technology, computer science, or a related field.
  • Hands-on experience with delivering digital platform enhancements.
  • Industry certification and/or extensive relevant experience in Experience Design, UX, Information Technology, or Business Administration.
  • 10+ years' experience delivering technology services in complex, high-availability technology environments that deliver critical digital services.
  • Proven experience in delivering platform improvements.
  • Expertise in managing significant human and material resources.
  • Ability to apply service and digital design methodologies such as UX, UI, Service Delivery with a customer experience focus to solve complex business problems aligned with our strategic, operational, and stakeholder needs.
  • Jira Service Management experience or ability to demonstrate experience with similar technology.
  • Proven experience in managing large-scale IT projects and change management initiatives.
  • Strong understanding of IT demand management and strategic planning.
  • Demonstrated leadership and team management skills.
What We Offer:
  • Generous training and development opportunities.
  • A friendly and collaborative working environment.
  • A fast-paced environment with opportunities for professional growth.

Estimated Salary Range: $120,000 - $160,000 per annum, depending on experience.

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