RMIT University Language Testing Officer
16 hours ago
RMIT University is a leading Australian university known for its excellence in research, teaching, and engagement. We are committed to being a child safe organisation and are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age.
We currently have an exciting opportunity for a Language Testing Officer to join our team in Melbourne. As a Language Testing Officer, you will play a vital role in delivering high-quality and timely client-focused service to all RMIT University's internal and external clients.
The successful candidate will have proven success in customer service roles within professional services or commercial environments and previous experience of delivering a highly client-focused service. They will also possess strong interpersonal skills, including the ability to liaise with both internal and external clients from a variety of cultural backgrounds and organisational levels.
Key Responsibilities:
- Deliver comprehensive and high-quality responses to all forms of internal and external client contact.
- Provide accurate and timely responses to and communication with prospective, current, and past students and test candidates.
- Utilise opportunities for promoting courses, cross-selling, and upselling to maximise sales.
- Ensure accurate data collection and data entry to support enquiry, enrolment, and marketing activities.
- Ensure timely administration and accurate processing of course enrolments, payments, refunds, and results.
- Create and maintain process and procedure documentation.
- Ensure strict compliance with all policies, procedures, and operations manuals as set out by Pearson VUE, Cambridge ESOL, IELTS Australia, and RMIT University.
- Ensure the security of test materials and that any security breaches are documented, and the Language Testing and Customer Service Manager is notified.
- Contribute to the achievement of KPIs including service levels and income targets.
What You'll Get:
- A salary package of $71,280 + 11.5% Super.
- A full-time, 1-year fixed-term contract.
- Work in a brand-new office building in Melbourne's CBD – located on Franklin Street.
- Benefits such as salary packaging, discounted university courses, discounts to some of Australia's leading retailers, purchased leave, discounts on RMIT University childcare services, gym membership, and an Employee Assistance Program (EAP).
We are a Disability Confident Recruitment Team, and we are happy to adjust the recruitment process for your accessibility requirements. We encourage applications from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Please note that successful applicants will be required to undergo a pre-employment screening check, Working with Children Check, and Police Records Check. Refusal to provide your information to these parties will prevent RMIT University from being able to continue with your application.
Applications Close: 5 Nov 2024 11.59 pm. For more information, please visit our website at www.rmit.edu.au/up.
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