Language Testing Coordinator

3 weeks ago

Melbourne, Victoria, Australia RMIT University Full time
About the Role

We are seeking a highly motivated and dynamic individual to join our Language Testing & Customer Service Team as a Part Time Language Testing & Customer Service Coordinator. This is a permanent part-time position, working three days a week (Monday, Thursday, and Friday).

Key Responsibilities
  • Oversee the rostering and coordination of staff to maintain the continuous operations of the Language Testing Centre.
  • Assist in coordinating daily activities of the team, including identifying training and professional development needs.
  • Coordinate pre, test-day, and post-test administration and reporting activities.
  • Monitor and respond to ongoing achievement of KPIs, including service levels and income targets.
  • Collaborate with the Senior Operations Manager – Language Testing to grow the profile and sales of RMIT UP testing products.
  • Coordinate team activities to ensure accurate data collection, test day administration, and reporting.
  • Coordinate customer service activities to ensure timely and accurate administration of payments, refunds, results, and other relevant administration tasks.
About You

To be successful in this position, you will have:

  • Previous experience in a Coordinator/Supervisor level role, including familiarity with rostering, supervision, and motivation of staff.
  • Highly client service-focused, with proven experience in customer service roles within professional services/commercial environments, preferably within the education sector.
  • Experience, knowledge, and understanding of PTE Academic and/or IELTS Test procedures and delivery is highly advantageous.
  • Strong interpersonal skills, including the ability to establish productive working relationships with internal and external clients from a variety of cultural backgrounds and organisational levels.
  • Excellent communication (written and verbal) skills.
  • Proficiency in MS Office and use of databases, computer applications, and payment gateways.
  • Demonstrated effective and efficient administration, data entry, and numerical skills, including high attention to detail.
What We Offer

RMIT University offers a range of benefits, including salary packaging, discounted university courses, discounts to some of Australia's leading retailers, purchased leave, discounts on RMIT childcare services, gym membership, and an Employee Assistance Program (EAP).

We are an equal opportunity employer committed to being a child-safe organisation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

RMIT is a Disability Confident Recruitment Team, and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [insert contact details] telling us your preferred type of communication, and we will be in touch as soon as possible to discuss your requirements.

  • Language Testing Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThis is a unique opportunity to join RMIT University as a Language Testing & Customer Service Coordinator. The successful candidate will play a key role in the development, implementation, and coordination of administrative processes and procedures associated with the delivery of the IELTS and PTE Academic tests.Key ResponsibilitiesOversee the...

  • Language Testing Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleWe are seeking a highly motivated and dynamic individual to join our Language Testing & Customer Service Team as a Part Time Language Testing & Customer Service Coordinator. This is a fantastic opportunity to work in a brand-new office building in Melbourne's CBD and be part of a leading university organisation.Key ResponsibilitiesOversee the...

  • Language Testing Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleThis is a unique opportunity to join RMIT University as a Language Testing & Customer Service Coordinator. The successful candidate will play a key role in the development, implementation, and coordination of administrative processes and procedures associated with the delivery of the IELTS and PTE Academic tests.Key ResponsibilitiesOversee the...

  • Test Coordinator

    1 month ago

    Melbourne, Victoria, Australia FinXL Full time

    Job Title: Test CoordinatorFinXL is seeking a skilled Test Coordinator to support multiple SAP Project Upgrade/Refresh streams.Key Responsibilities:Manage testing on various SAP and other application change projects.Work with Business SMEs and vendors on testing, ensuring test data and test repositories are updated and maintained.Lead test scoping and...

  • RMIT University Language Testing Officer

    18 hours ago

    Melbourne, Victoria, Australia RMIT University Full time

    RMIT University is a leading Australian university known for its excellence in research, teaching, and engagement. We are committed to being a child safe organisation and are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age.We currently have an exciting opportunity...

  • Head of Languages Department

    7 days ago

    Melbourne, Victoria, Australia Anzuk Full time

    Job Title: Head of Languages DepartmentAbout the Role:We are seeking an experienced and passionate educational leader to join our team as the Head of Languages Department. As a key member of our Senior Leadership Team, you will be responsible for driving and implementing the school's strategic and operational plans for the Languages Department.Key...

  • English Language Teacher

    2 days ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleA CELTA Tutor is responsible for delivering CELTA programs, both full time and part time, according to the requirements specified by Cambridge English. As also the Language Educator, they are also responsible for the informed delivery and associated administration of English language classes for international students under the guidance of the...

  • English Language Instructor

    4 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleRMIT English Worldwide (REW) is seeking casual English language teachers to join our team. As a casual English language teacher, you will be responsible for delivering high-quality English language classes to students. You will work closely with the Deputy Director, REW, Academic Coordinators, and other colleagues to ensure the successful...

  • Test Centre Operations Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia IDP Education Ltd Full time

    About IDP Education LtdIDP Education Ltd is a global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research.Our team of over 7,000 people from diverse backgrounds is powered by global technology, offering unmatched services that help local...

  • Test Lead

    1 month ago

    Melbourne, Victoria, Australia VLine Full time

    About the RoleWe are seeking a highly skilled Test Lead to join our team at V/Line. As a key member of our Corporate Services team, you will be responsible for providing leadership and testing expertise across 2 business critical projects.Key ResponsibilitiesCreate project test strategies, test plans, and test casesExecute functional, non-functional, and...

  • Test Engineer

    1 month ago

    Melbourne, Victoria, Australia Pyramid Global Technologies Full time

    About the RoleWe're seeking a skilled Test Engineer to join our team at Pyramid Global Technologies. As a key member of our squad, you'll play a crucial role in designing and delivering a modern banking platform that provides seamless and secure experiences for our customers.Key ResponsibilitiesCollaborate with cross-functional teams to identify risks and...

  • Test Engineer

    1 month ago

    Melbourne, Victoria, Australia Pyramid Global Technologies Full time

    About the RoleWe're seeking a skilled Test Engineer to join our team at Pyramid Global Technologies. As a key member of our squad, you'll play a crucial role in designing and delivering a modern banking platform that provides seamless and secure experiences for our customers.Key ResponsibilitiesCollaborate with cross-functional teams to identify risks and...

  • Test Centre Operations Coordinator

    1 week ago

    Melbourne, Victoria, Australia IDP Education Ltd Full time

    About IDP Education LtdIDP Education Ltd is a global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research.Our team of over 7,000 people from diverse backgrounds is customer-first, powered by global technology. Together, we offer unmatched...

  • Test Centre Operations Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia IDP Education Ltd Full time

    About IDPIDP Education Ltd is a global leader in international education services, delivering success to students, test takers, and partners through trusted relationships, digital technology, and customer research. As an Australian-listed company, we operate in over 50 countries worldwide.Our team comprises over 7,000 people from diverse nationalities, ages,...

  • Test Lead

    1 month ago

    Melbourne, Victoria, Australia VLine Full time

    About the RoleThe Test Lead will provide leadership and testing expertise across 2 business critical projects. Key responsibilities include creating the project test strategy, test plans and test cases, executing functional, non-functional and user acceptance test cases, and raising and tracking software defects throughout the testing lifecycle.About YouMust...

  • English Language Instructor

    2 weeks ago

    Melbourne, Victoria, Australia Specsolutions Full time

    Job Title: ELICOS Teacher/ Corporate Training CoordinatorILSC Education Group is a world leader in language education and vocational training, offering life-changing educational experiences in Canada, Australia, and India. We are seeking a highly motivated and experienced ELICOS Teacher/ Corporate Training Coordinator to join our team.Job Summary:The ELICOS...

  • English Language Instructor

    6 days ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleRMIT English Worldwide (REW) is seeking casual English language teachers to join our team. As a casual English language teacher, you will be responsible for delivering high-quality English language classes to students. You will work closely with the Deputy Director, REW, Academic Coordinators, and other colleagues to ensure the successful...

  • English Language Instructor

    2 weeks ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleRMIT English Worldwide (REW) is seeking casual English language teachers to join our team. As a casual English language teacher, you will be responsible for delivering high-quality English language classes to students, working closely with the Deputy Director, REW, Academic Coordinators, and other colleagues.The ideal candidate will have a...

  • English Language Instructor

    1 week ago

    Melbourne, Victoria, Australia RMIT University Full time

    About the RoleRMIT English Worldwide (REW) is seeking casual English language teachers to join our team. As a casual English language teacher, you will be responsible for delivering high-quality English language classes to students. You will work closely with the Deputy Director, REW, Academic Coordinators, and other colleagues to ensure the successful...

  • Automation Test Lead

    3 days ago

    Melbourne, Victoria, Australia Pyramid Global Technologies Full time

    About the role of Automation Test Lead at Pyramid Global TechnologiesWe are seeking a highly skilled Automation Test Lead to join our team. The ideal candidate will have experience working on Selenium Java-based frameworks and a strong understanding of Java programming and object-oriented programming concepts.The successful candidate will be able to deal...