Community Connection Specialist

6 days ago

Perth, Western Australia beBeeCustomerCentricity Full time $71,175 - $88,251

**Cell Facilitator Role Overview**

At our organisation, we strive to enable people to live the life they choose at home and in the community. We've designed a structure that focuses less on management and hierarchy and more on the things that matter - relationships, customers, and communities Our network of small local teams enables team members to be more connected to each other and feel a sense of belonging.

**Job Description**

As a Cell Facilitator, you will inspire team performance and connection. You will have flexibility to work from home, in the office, or out supporting customers in the surrounding areas. All team members have a role to play in directly supporting customers, ensuring we keep the customer at the centre of everything we do.

**Key Responsibilities**:

  • Provide guidance and support for team members to excel and thrive in their roles
  • Coordinate actions and foster team collaboration to deliver an exceptional customer experience
  • Inspire team members to take ownership of issues and share responsibility for local performance
  • Build team belonging
  • Meet goals for time with customers

**Essential Skills and Qualifications**:

- Team player and collaborative problem solver
- Customer centric
- Ability to communicate effectively
- Ability to maintain calm under pressure
- Ability to adapt to different personalities and have difficult conversations when needed
- Ability to look after yourself so you can support others
- Ability to collaborate, empower, and support people to develop confidence in their abilities
- Willingness to learn new skills
- Strong written and verbal communication skills
- Experienced in Microsoft Office package

**Benefits and Perks**:

- Autonomy, variety, and a sense of purpose and knowing that every day you make a difference
- Full-time employment with flexibility to work hours that suit your lifestyle
- Variety of work locations: home, office, and out in the community with customers
- Base hourly rate of $31.77
- Salary packaging options of up to $15,900 per year tax-free, increasing your take-home pay
- Meals and Entertainment allowance of up to $2,650 tax-free
- Opportunity to develop skills into various career pathways
- Progressive organisation taking a fresh approach to community service

**EEO Statement**

We are an equal opportunity employer. Applicants from diverse cultural and linguistic origins, Aboriginal and Torres Strait Islander people, LGBTQIA+ persons, and those with disabilities are encouraged to apply.

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