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Expert Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeInfrastructure Full time $90,000 - $130,000
Job Title:

Senior Support Engineer

We are seeking a highly skilled and experienced Senior Support Engineer to join our team. The ideal candidate will have a strong technical background and excellent communication skills.

About the Role:
  • This is an exciting opportunity to work with a leading provider of IT services, supporting clients nationwide with their technology needs.

The successful candidate will be responsible for providing remote and occasional onsite support to customers, addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environments.

Key Responsibilities:
  • Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring systems' efficiency and performance.
  • Perform a variety of senior support functions, collaborating with solutions experts to maintain best practice environments and address complex technical challenges.
  • Participate in project teams to deploy and manage IT solutions for clients, ensuring projects are completed on time and within scope.
  • Document and log all actions and solutions in our systems for accountability and future reference and mentor juniors in key skills.

You will work closely with experienced team members to identify opportunities for process improvement and skill development, ensuring consistent service delivery.

Requirements:
  • An extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles.
  • Outstanding spoken and written communication skills in English.
  • A deep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCP.
  • Strength across messaging platforms including Exchange Hybrid, On-prem and Office 365.
  • Experience working with Hyper-V and other virtualisation solutions.
  • Extensive experience with backup technologies.
  • Excellent complex-problem diagnosis technique.
  • Exposure to ticketing tools.
Benefits:
  • Competitive salary package.
  • All employees have access to Uprise, including coaching sessions from qualified psychologists or counsellors.
  • Paid study days per year and support towards certifications and qualifications.
  • Staff encouraged to take advantage of internal training sessions and library.
  • Opportunities for personal and professional development with our Fast Track mentoring program.
  • The option of a Tesla company car as part of ongoing employment package.