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Expert Application Support Specialist
2 weeks ago
We are seeking a highly skilled Expert Application Support Specialist to join our team. As a key member of the support team, you will be responsible for providing exceptional technical expertise to customers, resolving complex issues related to Kubernetes, Linux, and Replicated products.
You will collaborate with Engineering to share customer feedback, identify product enhancements, and contribute to the overall product roadmap. This is an excellent opportunity to extend your knowledge of Kubernetes, Linux, and cloud-native ecosystems while learning from experienced engineers on a successful, growing team.
- Provide expert technical support to customers, resolving complex issues related to Kubernetes, Linux, and Replicated products.
- Enable customer success by working proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using Replicated.
- Collaborate with Engineering to share customer feedback, identify product improvements, and contribute to the overall product roadmap.
- 3+ years experience with Linux system administration
- 3+ years experience with Kubernetes and Helm
- Exceptional technical and non-technical communication and interpersonal skills.
- Strong problem-solving skills and the ability to think critically under pressure.
- A customer-centric mindset and a genuine desire to help others succeed.
- Experience with CNCF tools
- Familiarity with Go and the ability to debug Go programs
- Customer-facing experience
Our company helps software vendors distribute their applications into self-hosted environments like VPC, on-prem, air gap, and more. Our customers include fast-growing enterprise software vendors.
We are fully remote and plan to stay that way. We're open to candidates in any state in the US, as well as Canada, the UK, Australia, and New Zealand.
