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Information Security Client Advisor

1 month ago

Brisbane, Queensland, Australia British Standards Institution Full time

Welcome to a career with BSI

Role Overview

The Client Manager serves as the primary representative of BSI, collaborating closely with clients throughout ANZ to enhance their operational effectiveness. This position involves evaluating clients' Information Security Management Systems (ISMS) and practices against established information security standards, including ISO/IEC 27001:2013. Following each evaluation, the Client Manager prepares a comprehensive assessment report and presents it to the client.

Key Responsibilities

  • Deliver value to clients by assessing their ISMS and processes against various international information security standards.
  • Conduct audits in alignment with ISO 27001:2013, focusing on control objectives such as information security policies, human resource security, asset management, access control, and incident management.
  • Compile detailed information security assessment reports, clearly communicating findings related to IT security documentation and controls, ensuring clients understand the assessment outcomes and necessary corrective actions.
  • Advise on the issuance, renewal, or withdrawal of certifications, following BSI's policies and timelines.
  • Enhance BSI's reputation through meticulous planning, effective delivery, and professional interactions with clients and stakeholders.
  • Exhibit commercial insight and provide genuine value in client feedback.
  • Maintain a professional demeanor while engaging with clients during assessments.
  • Lead assessment teams as necessary, ensuring all members are well-informed to maintain service quality and foster effective relationships.
  • Develop strong partnerships with clients to secure commercial relationships and identify opportunities for business growth and enhanced client satisfaction.
  • Ensure accurate and timely information is provided to support services, maintaining up-to-date client records and meeting internal information requirements.
  • Organize and prioritize workloads to optimize time management and maximize revenue-generating activities.
  • Mentor colleagues, particularly those new to the assessment process or unfamiliar with specific client operations.
  • Maintain relevant professional qualifications and engage in continuous professional development.
  • Actively participate in the Operational Delivery Team, collaborating with peers and stakeholders to drive continuous improvement in line with BSI's standards of excellence.

Candidate Profile

  • At least four years of full-time experience in a related field (IT or information security).
  • Degree-level qualifications relevant to information security (ISO 27001 Lead Auditor, CISM, CISSP, or CISA).
  • Understanding of business operations to accurately interpret management system standards.
  • Exceptional communication skills, capable of delivering clear and compelling messages.
  • Strong presentation abilities, able to convey assessment findings effectively to senior management.
  • Proficient in producing high-quality reports quickly, explaining technical matters and demonstrating added value.
  • Excellent organizational skills, with a proven ability to meet deadlines and manage client expectations.
  • High emotional intelligence, adaptable to various situations.
  • Skilled in building relationships through a consultative approach.
  • Proficient in Microsoft Office applications.
  • Demonstrated energy and commitment to a demanding role, with frequent client interactions.
  • Willingness to travel across ANZ and APAC regions, with the ability to spend significant time away from home.
  • Commitment to ongoing professional development and adaptability to industry changes.

Performance Indicators and Client Commitment

  • Act as a BSI Brand Ambassador.
  • Coordinate with scheduling to ensure work is planned 3 to 6 months in advance.
  • Deliver high-quality, accurate client reports.
  • Complete client reports promptly, aiming for 50% before leaving the site and 100% within five days.
  • Engage clients in discussions about BSI products and services, aiming for two leads per month.
  • Maintain productivity and strive to exceed annual delivery targets.
  • Enhance and acquire more T/P/I codes for personal development.
  • Contribute positively to the BSI team.
  • Aim for zero client complaints in managed accounts.

Our Excellence Behaviors: Client-centric, Agile, Collaborative. These behaviors define our approach at BSI, ensuring a positive work environment and business success.

BSI is committed to conducting interviews in a manner that suits candidates' preferences, whether in-person or virtually.