Residential Experience Coordinator
1 week ago
Are you looking for a career that offers a mix of quiet and busy moments? Do you enjoy delivering excellent customer service and working in a fun, collaborative team environment?
We are seeking an enthusiastic and customer-oriented professional to join our team as a Customer Service Coordinator on a casual basis. As a key member of our front-of-house team, you will be responsible for creating a welcoming environment for our residents, providing exceptional support and assistance, and helping to foster a safe, secure, and healthy living environment.
About the Role
This is a fantastic opportunity to amplify your potential and develop your skills and expertise in a dynamic and growth-oriented company. You will have the chance to work with a diverse and collaborative team, contribute to the success of our operation, and embark on an exciting journey with Australia and New Zealand's leading provider in student accommodation.
Key Responsibilities
- Create a friendly environment and deliver a positive resident experience
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
- Monitor and report concerns and/or issues relating to resident safety and wellbeing, and escalate as needed
- Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)
Requirements
- Eligibility to work in Australia
- National Police Check (completed within last 3 months)
- Working with Vulnerable People's Check
What We Offer
- A competitive salary of $65,000 - $80,000 per annum, depending on experience
- Amplify your potential with opportunities for career progression
- Personal and professional development through online and face-to-face training and courses
- Inclusive culture in a diverse, collaborative, and fun team environment
- Various leave options, including two weeks paid parental leave, study leave, and more
- Strong focus on employee engagement, including annual feedback surveys and access to our community platform (Viva Engage)
- Performance recognition programs and rewards
- Flu vaccinations – company funded
- Generous referral bonus (up to $1,000 AUD/NZD)
- Access to Insider Rates at Essence Hotels and Apartments
If you are eager to learn and grow with us, we encourage you to apply for this exciting opportunity. Please note that we review applications as we receive them, and may close the role earlier than the advertised closing date if we discover the ideal candidate.
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