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Claims Officer

2 months ago

Mile End, Australia Royal Automobile Association of South Australia Full time
About the Role

We are seeking an experienced Claims Officer to join our Total Loss Claims Team at the Royal Automobile Association of South Australia. As a key member of our team, you will be responsible for managing end-to-end total loss claims, including procurement of replacement vehicles and sale of salvage.

Key Responsibilities
  • Process claims within established guidelines, efficiently and professionally, to achieve fair and equitable settlements.
  • Deliver exceptional service to members and internal/external customers by identifying, responding to, and satisfying their needs.
  • Negotiate settlements for claims within authority limits and procedures.
  • Identify possible fraudulent matters and consult with Management on recommended actions.
  • Process claims payments and associated administration.
  • Achieve set KPIs and quality targets consistently.
About You

We are looking for a confident and passionate individual who enjoys working in a high-performing culture. You should have a strong attention to detail, excellent verbal and written communication skills, and a positive can-do attitude.

As a successful Claims Officer, you will have:

  • Motor or similar claims experience.
  • Outstanding attention to detail and excellent communication skills.
  • Strong negotiation skills.
  • A positive attitude and team ethos.
  • Ability to establish and maintain relationships with key stakeholders.
About Us

The Royal Automobile Association of South Australia is one of the state's largest and most iconic organisations, delivering trusted services to over 820,000 members. We are committed to building a diverse and inclusive workplace where employees are valued for their unique qualities and contributions.

We offer a range of benefits, including free RAA premium road service, access to our Member Benefits program, and generous discounts on all RAA products. We also provide ongoing training and development opportunities and a Study Support Program.