Dental Office Coordinator
7 days ago
We are currently seeking a highly skilled and motivated team member to support our dynamic team in a dental reception role.
- Travel between multiple locations including Rosebud, Mornington, Frankston, and Hallam.
- Maintain a professional reception area, manage day-to-day operations, and provide exceptional customer service.
- Open and close the dental office according to established protocols.
- Answer telephone calls with professionalism and delegate as necessary.
- Greet patients, distribute mail and parcels, scan patient documents, and update records.
- Manage patient check-out, accounts, and schedule future appointments if required.
- Maintain recall and inactive patient systems.
- Oversee patient relations, handle complaints, and explain office policy.
- Schedule patients for efficient use of doctor and staff time.
- Collect payment from patients at the time of treatment.
- Effective communication skills.
- Multitasking and time-management skills.
- Planning and organisational skills.
- Accuracy.
- Exceptional customer service skills and phone manner.
Previous dental experience is preferable but not essential. We can provide training. Previous administration experience in a front-of-house or reception capacity is a must.
This position requires working closely with our practice manager to produce weekly or monthly financial reports if required. Occasional assistance with sterilisation or chair-side assisting may be needed.
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