Industrial Automation Technical Specialist

2 days ago

Sydney, New South Wales, Australia beBeeField Full time $90,000 - $120,000
Technical Support Specialist

This role involves providing expert technical assistance for customers in the Industrial Automation sector, focusing on the Pacific Zone of Australia and New Zealand.

  • Owning, investigating and resolving complex software issues, proposing workarounds for customers
  • Accurate and timely documentation of activities and findings in case management systems
  • Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
  • Collaboration with colleagues in other support centres and departments
  • Focus on customer experience, contributing to successful interactions. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
  • Learning every day and actively contributing to the team and our customers

About You:

To be successful in this role, you will need 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and a diverse array of customers), including proficiency working with and understanding software architecture, software unit testing, and other aspects of the Software Development Life Cycle (SDLC).

Personal drivers, professional confidence, and a desire to work for a value-based organization with leading-edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understanding of software and automation hardware communications and setup.

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