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Senior Customer Experience Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $100,000 - $150,000

Job Opportunity: Senior Customer Experience Expert

We are seeking a highly skilled and analytical professional to join our team as a Senior Customer Experience Consultant. As a Program Specialist, Customer Experience, you will be responsible for delivering seamless and impactful customer experiences.

Main Responsibilities:

  • Analyzing customer data to surface meaningful insights and design experiments to enhance the end-to-end customer journey
  • Presenting findings and strategic recommendations to senior stakeholders to support data-informed decision-making across the business
  • Driving and managing CX programs, overseeing planning, coordination, and execution of customer experience initiatives
  • Identifying opportunities for improvement, collaborating with stakeholders to uncover and diagnose root causes of challenges affecting customer experience
  • Testing and implementing solutions, working cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience
  • Leveraging data for insight, confidently querying and interpreting data at the appropriate level of detail
  • Engaging stakeholders effectively, clearly articulating recommendations, trade-offs, and implications of customer experience initiatives
  • Maintaining regular reporting processes to ensure stakeholders have timely and reliable access to customer experience metrics and trends

Key Requirements:

  • Consulting or in-house strategy/data & analytics experience
  • Passion for data, advanced analytics skills, or SQL required
  • Strong communication and stakeholder management skills
  • Comfort with ambiguity and vague problem-solving
  • Curiosity, growth mindset, and willingness to learn in a fast-paced environment

About This Role:

This is an exciting opportunity to work in a dynamic environment where you can apply your analytical skills and passion for customer experience to drive business outcomes.