Customer Experience Expert

1 week ago

Sydney, New South Wales, Australia beBeeProductSpecialist Full time $80,000 - $110,000
Product Specialist Job Description

This is a fantastic opportunity to join a leading organization as a Product Specialist, playing a key role in providing expertise to customers and prospects alike.

Key Responsibilities:
  • Work with account executives to deliver successful proof of values and manage live projects from planning stages to final review.
  • Act as an expert on the company's technology and products, supporting the sales team in converting prospects.
  • Understand individual use cases, review requirements, and needs of each prospect during the proof of value.
  • Be a trusted adviser and authority on the product to the prospect during the proof of value.
  • Product Specialists will work with technical operations teams to coordinate and resolve technical issues for customers.
  • Design custom workflows and solutions for live cases.

The ideal candidate will be outgoing, have a natural ability to build rapport with customers, and maintain excellence in every interaction. They will possess excellent interpersonal and communication skills, both verbal and written.

Luminance is disrupting the legal profession around the globe. This entry-level role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. The Product Specialist will have an in-depth knowledge of the product and how it can be of benefit to lawyers.

Bachelor's or Master's Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US), is required. The Product Specialist must also be highly detail-oriented with a problem-solving attitude, able to work in an innovative and fast-paced environment while delivering to deadlines.

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