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Front Desk Service Expert
3 weeks ago
We are seeking a highly motivated and skilled individual to join our team as an Operations Expert. In this role, you will be responsible for delivering exceptional customer service to our guests, ensuring that their stay with us is memorable and unique.
Job Description- Assist Guests Arriving and Departing the Hotel: Assist guests arriving and departing the hotel through the check-in and departure process.
- Handle General Enquiries: Handle general enquiries, providing service excellence to our experienced travelers.
- Ensure Team Focus on Building Long-Term Customer Relationships: Ensure your team is focused on building long-term, value-based customer relationships.
- Support Front Office Team in Operational Tasks: Support your passionate front office team in general operational tasks.
You will be working closely with our front office team to ensure that all guest requests are met with a high level of professionalism and courtesy.
In addition to providing exceptional customer service, you will also be responsible for maintaining the cleanliness of work areas throughout the day.
Required Skills and Qualifications- Experience with OPERA Property Management System or Similar: Experience with OPERA property management system or similar.
- Relevant Experience in a Similar Role: Relevant experience in a similar role.
- Working Rights in Australia: Working rights in Australia.
- Enthusiasm to Escalate Career: Enthusiastic to escalate your career.
- Self-Motivated, Driven, and Energized in a Fast-Paced Environment: Self-motivated, driven, and energized in a fast-paced environment.
- Armed with Smart Solutions and a Can-Do Attitude: Armed with smart solutions and a can-do attitude.
- Up-to-Date RSA Certificate and Food Safety Certifications: An up-to-date RSA certificate and food safety certifications.
- Exclusive Staff Discounts: Exclusive staff discounts on food and beverage and hotel rooms.
- Flexible Working Hours and Locations: Flexible working hours & locations.
- Growth Opportunities: Grow, develop, and progress with internationally recognised training programs.
- Care for Associates' Wellbeing: Genuine care for associates' physical, emotional and financial wellbeing.
We are committed to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
We are looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.