Regional Store Operations Manager

2 weeks ago


Melbourne, Victoria, Australia Lovisa Full time

About Lovisa:

Lovisa is a leading international fast-fashion jewellery retailer with a presence in 37+ countries and over 900 stores globally. We are committed to delivering exceptional customer experiences and driving sales growth through effective store operations.

Job Summary:

The Regional Store Operations Manager will be responsible for achieving sales growth by providing outstanding customer service in all stores within their region. This includes conducting regular store visits, evaluating store performance, setting clear objectives, and coaching and developing team members.

Key Responsibilities:

  • Conduct regular store visits to evaluate performance, identify areas for improvement, and provide coaching and feedback to store managers and team members
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and reduce internal and external shrinkage
  • Recruit, train, and develop high-performing teams to ensure exceptional customer experiences and achieve business objectives
  • Collaborate with cross-functional teams to share best practices, address challenges, and drive business results

Requirements:

To be successful in this role, you will need:

  • A minimum of 3 years of experience in a management position within a retail or customer-focused industry
  • Proven ability to multi-site manage in a fast-paced, high-volume environment
  • Demonstrated understanding of customer experience and proven track record of improving it to drive sales growth
  • Flexibility and willingness to travel interstate and/or internationally based on business needs

What We Offer:

We offer a competitive salary range of $90,000 - $110,000 per annum, plus benefits including:

  • Generous product discounts
  • Fuel card
  • Personal development opportunities
  • Birthday leave
  • Quarterly conferences and annual Christmas party

Why Join Lovisa?

At Lovisa, we are passionate about fashion, style, and customer service. We celebrate our global presence and diversity, and we are dedicated to creating a workplace culture that values teamwork, innovation, and continuous improvement. If you share our values and are looking for a challenging and rewarding career opportunity, apply now



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