Store Operations Director

2 weeks ago

Melbourne, Victoria, Australia The Reject Shop Full time

The Reject Shop is a leading Australian Discount Variety retailer with a strong presence nationwide, operating over 381 stores across the country. We pride ourselves on fostering a supportive team culture and delivering exceptional customer value.

We are seeking an experienced Store Operations Director to join our Operations Team in Northern Eastern Suburbs and Regional Victoria. In this role, you will play a pivotal part in driving business growth and profitability by championing strategy, values, and driving our purpose to our team and customers.

Your key responsibilities will include:

  • Driving store standards through effective communication, store visits, and coaching.
  • Fostering a culture of high performance by ensuring strong merchandising standards, a customer-centric approach, and operational efficiencies consistent with our low-cost operating model.
  • Utilizing trending analysis to drive commercial outcomes, aligned with KPIs and critical business focus points.
  • Taking a proactive approach to maximizing sales, reducing costs, managing wage and stock loss.
  • Partnering closely with People and Culture to drive performance in people and develop internal succession planning and talent.
  • Reviewing store operations trading reports monthly to celebrate results and identify opportunities.
  • Driving a culture of safety first.
  • Maintaining a high level of engagement in the region to support our team.
  • Leading by example through transparency, honesty, integrity, and care for our people.

To succeed in this role, you will bring:

  • Refined leadership skills.
  • Significant experience working in high-volume, discount variety operational leadership roles.
  • A demonstrated history of achieving sales and KPI targets.
  • A proven track record of building top-performing teams.
  • The ability to business partner with multiple key stakeholders.
  • Strong relationship-building skills and refined communication.
  • Microsoft Office Suite proficiency.
  • At least 8 years' experience in a quality assurance role.
  • High attention to detail.

In return, we offer:

  • A supportive and diverse culture, prioritizing your wellbeing and providing a fun, safe, and respectful environment.
  • Structured onboarding followed by a buddy support program.
  • Team Member discounts for you and an immediate family member (permanent team members).
  • Wage Stream – Supporting financial wellbeing and providing instant access to your pay.
  • Structured development plans and training provided to support your career growth.
  • Paid parental leave program supporting primary and secondary caregivers.
  • Employee Assistance Program – free and confidential professional counselling for work and personal issues for you and your immediate family members.
  • Store Management referral program.

We are committed to having the Right Team and being One Team.

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