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Hotel Operations Supervisor

3 weeks ago

Adelaide, South Australia beBeeNight Full time $90,000 - $120,000
Job Description

The Night Manager is responsible for overseeing hotel operations during overnight shifts. This includes acting as Duty Manager, managing late arrivals and early departures, ensuring safety and security procedures are followed, conducting nightly audits and preparing operational reports, supporting the night team to maintain premium service standards, resolving guest issues promptly, monitoring cleanliness and presentation of public areas, liaising with other departments, and promoting loyalty programs.

This role requires a calm and confident presence, excellent communication skills, and a warm and energetic attitude. The ideal candidate will have a proven ability to deliver exceptional guest service and uphold operational excellence, with a minimum of 3 years' experience in a front office leadership role within a hotel environment.

The successful candidate will be able to grow their career within our property and beyond, with access to formal training, career development pathways, and exclusive benefits. They will be part of a dynamic and inclusive workplace where they can make a real difference and contribute to the success of our hotel.

Requirements
  • Proven ability to deliver exceptional guest service and uphold operational excellence
  • A warm and energetic attitude with a genuine enthusiasm for connecting with guests and listening to their stories
  • Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
  • Outstanding communication skills – both written and verbal
  • Strong cultural awareness and ability to work effectively within a diverse team
  • Impeccable attention to detail and a proactive approach to problem-solving
  • Minimum 3 years' experience in a front office leadership role within a hotel environment (premium setting preferred)
Benefits
  • ALL Heartist Employee benefit card offering discounted rates in Accor and partners worldwide
  • Duty meals
  • Laundered uniform
Why Work for Us?

We are committed to making our people feel welcome and valued, with access to formal training, career development pathways, and exclusive benefits. We believe that everyone deserves an opportunity to grow and develop their skills, and we provide a supportive and inclusive environment to help you achieve your goals.