Global Operations Manager
1 week ago
About the Role
We are seeking a highly skilled Operations Manager to lead our Technology Centre in Canberra, a hub for mail, digitisation, data capture, and print services. Reporting to the State Service Delivery Manager, you will oversee the day-to-day operations of the centre and associated business within Canon Business Services. This role requires a strong focus on process improvement and effective people leadership.
Main Responsibilities
- Strategically manage operational centre services to meet contractual and service level agreements.
- Provide management and direction to the team, promoting reward, recognition, and feedback.
- Recruit and retain a strong team, ensuring direct reports understand their role expectations.
- Manage daily productivity across site using real-time, daily, and monthly reporting tools.
- Ensure client revenue and financial budgets are met and monitored monthly.
- Identify trends and develop process improvement opportunities and cost reduction initiatives within the Technology Centre.
- Develop an understanding of the client's business and form relationships to generate additional revenue.
- Collaborate with Sales and Marketing to identify and scope service extension opportunities and additional work requests.
- Ensure adherence to Canon Business Services' Workplace Health & Safety policies and procedures.
Key Requirements
- Strong people management skills, including building and leading high-performing teams.
- Experience in leading operational teams with a focus on excellence.
- Excellent written and verbal communication skills.
- Six Sigma/LEAN qualification desirable.
- Understanding of cost reporting.
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