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Platform Support Specialist

2 months ago

Newcastle, New South Wales, Australia NewyTechPeople Full time
About the Role

We are seeking a highly skilled Platform Support Specialist to join our team at NewyTechPeople. As a key member of our IT department, you will play a critical role in supporting our infrastructure and security services.

Key Responsibilities
  • Support IT Infrastructure: Provide technical support for our IT infrastructure, including Azure and security services.
  • Monitor Operational Processes: Monitor and maintain operational processes, including backups, patching, incident and problem resolution, and change management.
  • Develop Knowledge Base: Create knowledge base articles and technical documentation to improve support processes.
  • Ensure Project Delivery: Ensure that platform and security project plans deliver key outcomes on time, and according to standards.
  • Identify Process Improvements: Identify, evaluate, and implement process and system improvements to enhance customer service.
Requirements
  • Relevant Qualification: Relevant tertiary qualification (IT and related fields) with experience in IT service management (ITIL).
  • Proven Experience: Proven experience in supporting infrastructure and cyber security in complex environments.
  • Azure Expertise: Hands-on experience with Azure infrastructure, including IaaS and PaaS components (Storage Accounts, VMs, Azure SQL, VNets).
  • Cyber Security Knowledge: Understanding of NIST and Essential 8 cyber frameworks and DevOps practices.
  • Strong Communication Skills: Strong customer focus with excellent interpersonal, verbal, and written communication skills.
  • Analytical Skills: Self-motivated with high-level analytical and problem-solving skills, capable of working independently and managing variable workload demands.
About the Company

NewyTechPeople is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and are seeking a talented individual to join our team.

What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and dynamic team environment.