Platform Support Specialist

7 days ago

Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time

About the Role

We are seeking a skilled Platform Support Officer to join our team at SS&C Bluedoor Pty Limited. As a key member of our Global Investor and Distribution Solutions (GIDS) business unit, you will play a critical role in delivering exceptional support to our clients.

Key Responsibilities

  • Provide first-line technical support to Fund Administration, resolving platform-related issues efficiently.
  • Assist users with platform navigation, functionality, and troubleshooting.
  • Log, track, and resolve defects using JIRA, ensuring timely resolution and communication with users.
  • Monitor platform performance and proactively address potential issues.
  • Maintain accurate records of support activities, system configurations, and procedures.
  • Collaborate with Production Support and Managed Services teams to support platform-related projects and initiatives.
  • Coordinate User Acceptance Testing, documenting test steps and activities.
  • Undertake testing of releases as required.
  • Ensure all platform activities comply with relevant regulations and standards.

Requirements

  • Proven experience in a technical support or platform administration role.
  • Strong understanding of financial platforms and related technologies.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Familiarity with ticketing systems and incident management processes.
  • Expertise in managing and troubleshooting financial platforms.
  • Ability to analyze issues and implement effective solutions.
  • Strong verbal and written communication skills for interacting with users and documenting processes.
  • Ability to manage multiple tasks and prioritize effectively.
  • Commitment to providing exceptional support and service to users.
  • Ability to adapt to changing technologies and processes.

What We Offer

  • A stable and meaningful career with opportunities for growth and professional development.
  • A dynamic, customer-focused environment with room for both personal and professional growth.
  • A comprehensive reward and wellness platform (SS&C Advantage).
  • Income protection insurance and salary continuance.
  • Bonus Scheme.
  • Death and TPD insurance (Available through SS&C Superannuation Fund).
  • Private Health Insurance discount.
  • Generous Bereavement & Compassionate Leave.
  • Primary & Secondary carers paid parental Leave.
  • Focused on Mental Health.
  • Hybrid Working Model.

Equal Employment Opportunity

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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