Senior Digital Adoption Specialist

2 days ago

Sydney, New South Wales, Australia beBeeDigitalAdoption Full time $115,000 - $138,500

**About the Role**

We are seeking an experienced Digital Adoption Platform (DAP) expert to lead the implementation and integration of this technology across our enterprise systems.

The successful candidate will have a strong understanding of project management, learning and development, instructional design, and technical expertise in DAP implementation.

The role involves designing and deploying in-app support features, ensuring compliance with accessibility standards, data privacy regulations, and security policies.

  • Main Responsibilities:
  • Leading the end-to-end implementation of DAP across enterprise systems
  • Designing and deploying in-app support features such as walkthroughs, tooltips, smart prompts, guided workflows
  • Ensuring compliance with accessibility standards, data privacy regulations, and security policies
  • Supporting ERP rollout phases by embedding training at the point of need
  • Designing, developing, implementing interactive in-app tailored guides
  • Maintaining instructional design artefacts including scenario-based tutorials, process guides, and role-specific learning modules
  • Aligning DAP content with policies, compliance and change management initiatives
  • Monitoring platform analytics to assess engagement, completion and challenges
  • Supporting change management initiatives by embedding training at the point of need
  • Ensuring application features and functionalities are aligned with business goals
  • Championing digital literacy and self-service enablement across the organisation

About You

  • Key Skills and Qualifications:
  • Demonstrated experience in a similar position supporting a large Program of work
  • Demonstrated experience and expertise with Digital Adoption Platform (DAP) implementation
  • Ability to think creatively, identify new training concepts and best practice approaches
  • Demonstrated experience in developing high quality learning solutions
  • Understanding of adult learning principles and learning methodologies
  • Strong content development skills to drive adoption and enhance user experience
  • Familiarity with setting up tags for user behaviour analytics and optimizing user metadata

What We Offer

As a valued member of our team, you will enjoy a range of benefits including additional leave days, salary packaging, fitness benefits, paid parental and family leave, and long service leave after five years.

We welcome applicants from all backgrounds and are committed to providing a safe, respectful, and inclusive work environment.

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