IT Operations Specialist
1 week ago
Clicks IT Recruitment is working with a prominent Automotive client in Queensland to find an experienced Support Specialist.
The Role:
- Location: Mackay, Queensland
- Estimated Salary: $85,000 per annum (dependent on experience)
- 100% On-site
The Responsibilities:
- Provide advanced incident management and troubleshooting for service desk tickets, ensuring quality and timely resolutions.
- Maintain a fit-for-purpose IT environment that aligns with the company's objectives.
- Collaborate with technical specialists to transition systems and services into production.
- Develop and deliver documentation for business-as-usual processes.
- Demonstrate strong technical skills across the Microsoft suite (Server/Desktop).
- Identify and recommend system enhancements and improvements based on site needs.
- Contribute to long-term IT team planning and direction.
Key Skills & Requirements:
- Qualifications in IT/Business or at least a Diploma in IT/Networking; CompTIA A+ certification is desirable.
- 5 years of demonstrated experience in ICT operations and support within a Microsoft environment.
- Proven expertise in IT Service Desk and Desktop Support (hardware and software).
- Strong communication skills, both verbal and written, with proficiency in phone and email interactions.
- Ability to build trust and rapport with end-users.
- Capable of working autonomously and collaboratively within a team.
At Clicks IT Recruitment, we are committed to finding talented professionals like you. We encourage applications from qualified individuals who share our passion for delivering exceptional results.
Job Summary
Pay: $85,000 per annum
Location: QLD - Other
Job Type: Permanent
Specialisation: Help Desk/Support
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