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Customer Account Recovery Professional

3 weeks ago


Adelaide, South Australia beBeeCollections Full time $90,000 - $120,000

At Plenti, we're committed to delivering exceptional customer experiences and leading the fintech industry in Australia.

Role Overview:

We seek a Collections Specialist to manage our customer accounts, focusing on early-stage arrears for secured and unsecured loans. Your role will involve maximizing recoveries while maintaining high standards of customer service.

Key Responsibilities:
  1. Manage overdue accounts by assessing customer financial situations and proposing solutions.
  2. Implement debt recovery strategies, including negotiation with customers, escalating cases as needed, and collaborating with internal teams.
  3. Analyze customer behavior and identify opportunities to improve collection processes.

For success in this role, you'll need excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. If you're passionate about providing outstanding customer service and driving business growth, we encourage you to apply.