Financial Recovery Manager

7 days ago

Adelaide, South Australia beBeeCollections Full time $80,000 - $120,000
Job Title

Collections Specialist

We are seeking a Collections Specialist to manage our customer accounts, focusing on early-stage arrears for secured and unsecured loans.

Your role will involve maximizing recoveries while maintaining high standards of customer service.

  • Manage overdue accounts by assessing customer financial situations and proposing solutions.
  • Implement debt recovery strategies, including payment plans, skip tracing, and liaising with external agencies.
  • Develop and document effective collections processes to foster a best-practice culture.
  • Maintain accurate records of all communications and actions related to each account.
  • Build strong relationships with management and internal teams.
  • Ensure compliance with all regulatory obligations, including the National Credit Code, Privacy Act, Australian Securities and Investments Commission guidelines, and Anti-Money Laundering/Know Your Customer requirements.

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