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Operations Leader

3 weeks ago


Melbourne, Victoria, Australia beBeeTurnaround Full time $100,000 - $120,000
Operational Excellence Specialist

The Turnaround Manager plays a pivotal role within the airport leadership team, ensuring safe, compliant, and efficient delivery of scheduled operations. As an operational excellence specialist, you will oversee airport operational performance, support day-to-day activities, and lead by example to maintain high standards of customer service.

In this role, you'll be responsible for overseeing daily operational performance and driving the Precision Timing Schedule (PTS) across frontline airport operations for both front-of-house and back-of-house.

Key Responsibilities:

  • Identify and manage operational issues proactively, mitigating any impacts to customers and operations.
  • C coordinate aircraft movements in collaboration with JOCC, Jetstar Engineering, Airport authorities, ground services providers, and other stakeholders.
  • Oversight of ground service providers' operational performance.
  • Planning, developing, and implementing projects related to aircraft turnaround services to deliver tactical, operational, and strategic improvement initiatives.
  • Supporting management of domestic and international operational performance.
  • Achieving consistency in key performance indicators (KPIs) relating to safety, on-time performance, customer satisfaction, and financial deliverables.
  • Supporting airport's customer service delivery to ensure alignment with company brand values, acting as secondary escalation point for problem resolution and disrupt management.
  • C coordinating operational turnaround requirements, ensuring activities occur inline within Precision Timing Schedule.
  • Building strong, professional relationships with airport leaders, stakeholders, and suppliers, ensuring successful day-to-day customer service standards and on-time performance.
  • Leading and maintaining a skilled and enthusiastic workforce in line with business volume and targets.
  • Continuously developing and on-shift performance management of all relevant team members.
  • Fostering enhanced awareness among team members for occupational health and safety, aviation safety, and security policies.