Operational Leader

7 days ago


Melbourne, Victoria, Australia Bebeeleadership Full time

As a leader in the industry, we are seeking an experienced Service Delivery Manager to join our team.
About the Role
This dynamic position involves blending operational leadership with contractor engagement and fleet oversight. You will lead and support our Roadside Patrol Operators, who operate specialized service vans to provide 24/7 breakdown assistance. Your key responsibilities include promoting a strong safety-first culture, coaching and mentoring operators, monitoring performance and customer feedback, building relationships with contractors, and ensuring delivery of roadside services meets or exceeds customer SLAs and brand standards.
Required Skills and Qualifications
To thrive in this role, you should have:
Proven leadership experience in service delivery, transport, logistics, or similar operational environments
Strong people skills with the ability to coach, influence, and build trusted relationships with contractors and operators
A passion for safety and compliance
Commercial acumen to balance customer needs, business requirements, and contractor expectations
A customer-first approach, with the ability to deliver service excellence under pressure
Strong problem-solving and decision-making skills
Benefits
We offer great employee benefits and opportunities for development. You will play a key role in leading the roadside assistance function of a national industry leader. This is a fast-paced environment where no two days are the same.


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