Front Desk Operations Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $150,000
Guest Services Director

The primary objective of this role is to provide exceptional guest experiences through effective leadership and team management.

Key Responsibilities:

  • Lead a team of Guest Services Agents, Porters, and Duty Managers to consistently deliver outstanding service.
  • Partner with senior management to meet and exceed hotel performance goals, including revenue per available room (RPS) targets.
  • Oversee lobby services such as car parking, porterage, guest arrivals and departures, and collaborate with Reservations teams for optimal room allocations.
  • Maintain strong communication with Housekeeping and Engineering departments to ensure maintenance requests are actioned promptly and cleanliness standards are upheld.
  • Manage group requirements, VIP guest needs, and loyalty member experiences to build lasting guest relationships.
  • Streamline and monitor front desk processes, ensuring compliance with brand standards, cash handling procedures, and operational policies.
  • Contribute to financial goals by managing departmental budgets, purchase orders, inventory control, and accurate occupancy and revenue reporting.

Requirements:

  • Minimum 2 years proven experience in a leadership role within Front Office or hospitality management.
  • Strong leadership, communication, and relationship-building skills with the ability to coach, mentor, and inspire high-performing teams.
  • Solid knowledge of Front Office procedures and proficiency in property management systems (Opera PMS experience highly regarded).
  • Demonstrated ability to manage rosters, control costs, and meet departmental budgets.

Benefits:

  • Work alongside experienced industry leaders at the hotel.
  • Endless growth opportunities across respected hospitality brands.
  • Discounted accommodation & Food and Beverage with worldwide partners from day one.
  • Complimentary dry cleaning and car parking on-site.
  • Annual Service Recognition and Accor Tenure Milestone recognition.
  • Progressive leave policies.
  • Access to Employee Assistance Program and more benefits.

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