Front Desk Operations Manager

5 days ago

Sydney, New South Wales, Australia beBeeService Full time $100,000 - $120,000

Job Title: Front Desk Operations Manager

The Role:

  • Support the Workplace Manager in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk.
  • Provide administrative support to the team when required.

Key Responsibilities:

  • Customer service excellence - greeting clients, managing visitor experience
  • Front desk management responsibilities - calls, access badges, visitor management
  • Meeting room coordination and facilities support
  • Stakeholder relationship management across multiple levels
  • Safety and security protocol management
  • Supervising and ensuring quality control, focusing on service excellence and client satisfaction
  • Facilitating room set up, managing calendar invites & the delivery of catering and event equipment
  • Manage hardware assets as they arrive and keep track of the records whilst working alongside IT

About You:

  • Passionate about delivering exceptional customer experiences with ability to interact professionally with diverse range of people
  • Clear verbal and written communication, good presentation and ability to engage effectively with visitors and staff
  • Excellent planning skills to manage multiple tasks and meet deadlines in a fast-paced front desk environment
  • Ability to handle changing situations, remain calm under pressure, and find solutions to unexpected challenges

What We Offer:

  • A supportive culture that prioritizes mental, physical and emotional health
  • Opportunities for growth and development in a dynamic and inclusive work environment
  • Competitive compensation and benefits package

Our Commitment:

  • We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to achieve their full potential
  • We recognize and appreciate the skills acquired in previous roles and are dedicated to offering equal opportunities for all

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