Front Desk Operations Manager

2 days ago

Sydney, New South Wales, Australia beBeeLuxuryHospitality Full time $95,000 - $110,000
Job Title:
Front Desk Operations Manager

About the Role:
We are seeking a highly skilled and experienced front desk operations manager to oversee the day-to-day activities of our front office team. As a key member of our hotel's management team, you will be responsible for ensuring seamless service delivery and an exceptional guest experience.

Key Responsibilities:
• Ensure that the highest standards of guest service are achieved and maintained upon check-in and during guests' stays
• Manage loyalty programs and affiliated initiatives
• Distribute guest comment cards to relevant departments and respond to guests as required
• Assist with people planning requirements, including recruitment, rostering, training, and development of the team

Requirements:
• Proven leadership experience in a similar role within the luxury hospitality industry
• Exceptional interpersonal and communication skills
• Strong problem-solving and decision-making capabilities
• Keen attention to detail and a commitment to delivering outstanding service
• Ability to work in a fast-paced, dynamic environment with a customer-centric approach
• Knowledge of property management systems
• Flexibility in terms of availability, including evenings and weekends

What We Offer:
• Complimentary meals on site, including hot meals, sandwich bars, and more
• Uniforms laundered and ready for use daily on property
• Five weeks of paid annual leave for eligible team members
• Discounts on parking, transportation options, and award-winning restaurants and accommodations
• Lifestyle discounts on gym memberships, retail purchases, and dry-cleaning services
• Endless career growth opportunities and professional development resources

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