Scheduling and Service Coordinator

4 days ago

Sydney, New South Wales, Australia beBeeAdministration Full time $75,000 - $122,000

Role Summary:

We are seeking a skilled Scheduling and Administration professional to join our team in the Hunter region.

Key Responsibilities
  • Ensure confidentiality is maintained regarding participants, their records, and organisational matters at all times.
  • Collaborate with team members, participants, and their families to enable participants to live and die with dignity.
  • Maintain a thorough knowledge of all areas of Anglican Care, functions, and key staff to facilitate correct forwarding of customer enquiries.
  • Answer phone calls, direct enquiries to the appropriate person, and establish telephone contact on behalf of relevant parties.
  • Interact and communicate effectively with peers, participants, their families, and all other customers.
  • Undertake project work under the supervision of managers as required.
  • Assist with the induction of new staff, including scheduling buddy shifts and establishing new rosters.
  • Schedule participant services, including replacement and leave coverage.
  • Develop rosters for Care Partners.
  • Provide assistance and relief in coordinating rosters for all regions as needed.
  • Enter new client information and set up programs in Client Management Systems and maintain the system on a day-to-day basis.
  • Consult with stakeholders as relevant to the role, ensuring effective communication with the team and external suppliers in all aspects of service delivery.
  • Prepare data and reports for individual programs as required by the Care Partner/Community & Home Care Manager.

Requirements:

  • Certification III or IV in Administration or Business.
  • Current driver's licence.
  • A current NDIS check or willingness to obtain.
  • National Police Check (outcomes considered).
  • Australian work rights.
  • Demonstrated skills and experience in client management and rostering systems.
  • Strong administrative skills.
  • Strong computer literacy skills, including word processing, databases, and spreadsheets.
  • Excellent interpersonal and communication skills.
  • Ability to work effectively as a team member and individually.
  • Ability to prioritise and maintain a high standard of work under sustained work pressures.
  • High level data entry accuracy with attention to detail.
  • Previous experience with overseeing a team.

About Us:

Anglican Care provides a culturally safe environment for Aboriginal and Torres Strait Islander peoples. We welcome all applications.

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