Customer Experience Leader

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

Are you looking for a challenging role where you can utilize your leadership skills to drive customer satisfaction? We have an exciting opportunity for a Customer Service Team Leader.

Job Description

This is a mid-senior level, full-time position that involves leading a team of customer service representatives. As the Customer Service Team Leader, you will be responsible for overseeing daily operations, managing escalations, and driving continuous improvement in customer experience.

The ideal candidate will possess strong communication and conflict resolution skills, as well as the ability to manage multiple priorities in a fast-paced environment. Experience with CRM systems and reporting tools is also essential.

Responsibilities
  • Lead and mentor a team of customer service representatives
  • Manage escalated customer issues with professionalism and empathy
  • Monitor service levels and ensure key performance indicators are met
  • Collaborate with internal departments and dealer networks to resolve complex cases
  • Identify trends and provide insights to improve customer experience
Required Skills and Qualifications
  • Minimum 5 years proven experience in customer service and leadership
  • Preferred 5 years' experience within the automotive industry
  • Strong communication and conflict resolution skills
  • Ability to manage multiple priorities in a fast-paced environment
  • A customer-first mindset with a passion for delivering exceptional service
  • Experience with CRM systems and reporting tools
What We Offer
  • Hybrid working arrangements
  • Access to health and wellbeing programs
  • Vibrant and inclusive work culture
  • Career development opportunities within a global brand

  • Customer Experience Leader

    4 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Customer Experience LeaderWe're a dynamic and innovative organization with endless possibilities to grow your career. Our culture values customer expertise, continuous improvement, and teamwork.About the RoleFoster a positive work environment that drives employee engagement and retention.Cultivate exceptional customer service skills in staff through coaching...

  • Customer Experience Leader

    6 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    About This RoleWe're looking for a motivated and charismatic leader to join our team as a Customer Service Manager. As the face of our organization, you will be responsible for ensuring exceptional customer experiences and driving business results.

  • Customer Experience Leader

    3 days ago

    Sydney, New South Wales, Australia beBeeLeader Full time $120,000 - $140,000

    Job Title:Customer Experience LeaderAbout Us:We're a dynamic insurance company dedicated to delivering exceptional customer experiences.Our mission is to combine innovative technology with outstanding service, creating home insurance that's simpler, faster and more customer-friendly.Job Description:This is a unique opportunity to lead our customer support...

  • Customer Experience Leader

    2 days ago

    Sydney, New South Wales, Australia beBeeRetail Full time $80,000 - $110,000

    Beautify Customer ExperiencesAs an Assistant Retail Manager, you will be instrumental in creating a welcoming atmosphere for customers. Your exceptional customer service skills and ability to inspire the team will drive business success.Key Responsibilities:Collaborate with the Retail Manager to motivate the team and deliver personalized experiences for...

  • Customer Experience Leader

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

    Job OverviewWe are seeking a motivated and people-focused leader to drive customer satisfaction, support workflow progression, and ensure excellence across every pre-construction touchpoint.The ideal candidate will play a key role in delivering exceptional customer experiences and driving business outcomes through proactive and professional support during...

  • Customer Experience Leader

    3 hours ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $75,000 - $85,000

    Store Leadership RoleWe are seeking a visionary leader to join our dynamic team as a Store Manager.This is an exceptional opportunity for a fashion-focused individual with strong leadership skills to drive sales results and deliver exceptional customer experiences.Key Responsibilities:Inspire and coach your team to deliver exceptional customer experiences...

  • Customer Experience Leader

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000

    Job OverviewWe're seeking a seasoned customer service leader to spearhead our ticketing business. This is an exciting opportunity for someone who thrives in fast-paced environments and has a passion for delivering exceptional support.The ideal candidate will possess 5+ years of senior customer service experience, with a proven track record in leading teams...

  • Customer Experience Leader

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $120,000 - $150,000

    Job OverviewWe are seeking an exceptional leader to spearhead our customer service team. The ideal candidate will be responsible for delivering exceptional support while driving growth in our Groups ticketing business.The successful candidate will oversee customer service operations, manage escalations, and champion service improvements across the...

  • Leader in Customer Experience

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

    Lead Customer Success FunctionWe're on a mission to empower teams and individuals to reach their full potential. Our platform combines AI, motivational science, and thoughtful design.As our Customer Success Manager, you'll take the next step in supporting the experience of our entire community. Community includes everyone who engages with us - users,...

  • Senior Customer Experience Leader

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $80,000

    Job OverviewAs a seasoned Customer Success professional, we seek an accomplished leader to drive the post-sales customer experience and propel customer adoption and value for our organization.