Regional Customer Service Team Leader

3 days ago

Sydney, New South Wales, Australia AMA Group Ltd Full time
Overview

Join to apply for the Regional Customer Service Team Leader role at AMA Group Ltd.

This Monday–Friday role is a full-time, permanent opportunity. Due to company growth, we are seeking an experienced, results-focused Regional Customer Service Team Lead to join our centralised team. This role is based in Sydney (N/NE region) with the flexibility to travel between multiple Sydney sites. In a fast-paced environment, you will work closely with the National Customer Relations Lead and Site Managers and lead a team of highly trained Customer Care professionals across our Sydney sites.

Responsibilities
  • Ensuring the environment is always customer friendly
  • Providing a supportive work environment for all Customer Care Advisors
  • Investigation and reporting of customer complaints / queries
  • Internal stakeholder engagement
  • Recruitment, training and performance management for Customer Care team members
Qualifications
  • Have previous experience in a customer facing, fast paced environment
  • Strive to achieve a positive customer experience in every interaction
  • Have high attention to detail
  • Be organised and have exceptional time management skills
  • Build rapport in person as well as over the phone
  • Work well in a team
Apply

To apply for this rewarding opportunity, please forward your email application, including a cover letter, to

About Capital SMART / Equal Opportunity

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Automotive
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