Customer Experience Advocate

3 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $60,000 - $63,000
Customer Support Role

We are seeking a dedicated Customer Support Officer to provide exceptional support to our customers.

Job Description:

To succeed in this role, you will need to be able to manage customer inquiries, resolve complex issues, and maintain accurate records.

Key Responsibilities:

  • Manage inbound customer communications via phone, email, chat, and online resources.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Maintain accurate customer information and process transactions as required.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Stay up-to-date on product knowledge and company policies to provide expert guidance to customers.

Required Skills and Qualifications:

To excel in this role, you will need the following skills and qualifications:

  • Previous experience in a customer-facing role or call centre environment.
  • Strong problem-solving skills and ability to think critically.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

  • A supportive team environment with opportunities for growth and development.
  • A range of benefits to support your physical and mental wellbeing.
  • The chance to make a real difference in the lives of our customers.

About Us:

We are a dynamic organisation committed to providing exceptional customer experiences. We believe in investing in our people and creating a positive work environment that supports their success.

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