Documentation Specialist

3 days ago

Brisbane, Queensland, Australia beBeeDocumentation Full time $90,000 - $120,000

About Us

We are seeking a skilled Technical Documentation Specialist to join our team. As a key member of our documentation department, you will be responsible for delivering high-quality end-user documentation that meets the needs of our customers.

Your primary focus will be on creating comprehensive guides, manuals, and tutorials that provide users with a clear understanding of our products and services.

Additionally, you will contribute to quality checks in all user assistance deliverables, ensuring that our documentation meets the highest standards of accuracy, clarity, and usability.

To succeed in this role, you will require strong documentation, presentation, and communication skills, as well as experience working with teams in software development methodologies, including waterfall and agile practices.

As a technical documentation specialist, you will work closely with cross-functional teams to ensure that our documentation is aligned with business objectives and customer needs.

Responsibilities:

  • Develop and maintain high-quality end-user documentation, including guides, manuals, and tutorials.
  • Collaborate with subject matter experts to ensure that documentation is accurate and up-to-date.
  • Conduct quality checks on all user assistance deliverables to ensure consistency and adherence to standards.
  • Participate in design reviews and testing to ensure that documentation meets customer needs and expectations.
  • Maintain knowledge of industry trends and best practices in technical documentation.

Requirements:

  • 2+ years' experience as a user assistance developer within the software industry.
  • Degree in computer science or similar specialization.
  • Strong documentation, presentation, and communication skills.
  • Experience with Oxygen XML Author, Oxygen Content Fusion, Madcap Flare, SnagIt, Camtasia, Microsoft Office, or similar systems.
  • Familiarity with XML language, stylesheets, and tagging.
  • Ability to work effectively in globally distributed teams and participate in continuous delivery environments.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to work on exciting projects and make a meaningful contribution to our organization's success.
  • A competitive salary and benefits package.

About You:

  • You are a motivated and detail-oriented individual with excellent communication and documentation skills.
  • You have a strong passion for creating high-quality documentation that enhances the user experience.
  • You are able to work effectively in a fast-paced environment and prioritize multiple tasks and deadlines.

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