E-Commerce Assistant
3 days ago
We are a leading retail company that specializes in luxury e-commerce. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative digital strategies.
Job SummaryWe are seeking an E-Commerce Assistant to join our team in Sydney. As a key member of our digital retail team, you will be responsible for assisting in the development and execution of our e-commerce strategy, ensuring a seamless shopping experience for our customers.
Key Responsibilities- Product Management: Assist in the selection, pricing, and showcasing of luxury products online, ensuring accurate and up-to-date product information.
- Customer Support: Provide second-level customer support, resolving issues and turning challenges into opportunities to delight our customers.
- Order Management: Oversee the order process from start to finish, ensuring smooth operations and satisfied customers.
- Marketing Collaboration: Partner with our marketing team to launch digital campaigns, including social media and email marketing initiatives.
- Analytics and Reporting: Analyze sales data and website analytics to identify trends and opportunities for growth.
- Platform Maintenance: Collaborate with our tech team to ensure the e-commerce platform is running smoothly and efficiently.
- Qualifications: Relevant qualifications in digital marketing, business, or a related field.
- Experience: At least 1 year of experience in retail e-commerce environments, with a passion for luxury retail.
- Skills: Detail-oriented, multitasking, and a positive attitude. Strong communication and teamwork skills. Proficient in digital tools such as Shopify, Hybris, and Microsoft Office.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for luxury retail, we encourage you to apply.
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