Guest Service Agent Team Leader

3 days ago

Melbourne, Victoria, Australia Accor Full time

Job Description

Our Hotel

Located in the heart of Melbourne's CBD, Novotel and Ibis Melbourne Central is a dual-branded hotel boasting 473 accommodation rooms & suites.

What We Offer

  • Employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

Key Responsibilities

  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Maintain strict security procedures to ensure guest confidentiality and safety.

Requirements

  • Ability to work rotating 7-day roster.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Monitor training and offer guidance to employees whilst on shift.
  • Be proactive and resourceful when attending to guest requests.
  • Be customer-focused.
  • Have great attention to detail.
  • Be reliable and well-groomed.
  • Be a strong team player with excellent communication and interpersonal skills.
  • Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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