Night Guest Service Agent Melbourne

3 weeks ago


Melbourne, Victoria, Australia Minor Hotels Full time
Job Title: Night Guest Service Agent

We are seeking a highly skilled and experienced Night Guest Service Agent to join our team at AVANI Central Melbourne Residences. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations during the night shift.

Key Responsibilities:
  • Conduct guest arrivals and departures with a high level of professionalism and attention to detail.
  • Provide personalized and proactive guest service, ensuring that every guest feels valued and cared for.
  • Maintain accurate and up-to-date records of guest accounts, adhering to strict confidentiality policies and procedures.
  • Handle guest queries and complaints efficiently and effectively, resolving issues in a timely and professional manner.
  • Collaborate with other departments to ensure seamless operations and provide exceptional guest experiences.
Requirements:
  • Previous experience in a hotel front office or reception role.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • High level of professionalism and attention to detail, with a commitment to delivering exceptional guest experiences.
  • Ability to work a rotating roster, including night shifts.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Access to Minor Hotels' global network and resources.


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